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Hospitality Online Courses

Our RoSPA, IATP, CPD, IIRSM, IFE, Laser, ILM & ETA approved courses are owned by VideoTile Learning Ltd and are distributed under licence.

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Achieving Food Hygiene Rating Level 5

Approved by CPD

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This course is intended to give you an overview of how the National Food Hygiene Rating Scheme works, what the scoring criteria are and how these are assessed by the inspectors, the appeals process, the Safer Food Better Business management system, E-Coli and concludes with some practical advice for ensuring your premises gets the best score possible.

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Alcohol Personal Licence Holder

Approved by Laser Awards & CPD

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This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

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Allergen Awareness

Approved by CPD & RoSPA

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This course covers general allergies, food allergies and food intolerances and explains the differences between them. It covers the 14 allergens controlled by legislation along with food additives and how they can trigger allergic reactions. It takes a detailed look at the symptoms of food allergies and takes in the wider picture discussing the current theories of why rates are increasing. It then finishes off by covering practical steps that can be taken to reduce the risk from allergens and also what steps can be taken both internally and externally to monitor the control measures.

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Anti Harassment and Bullying

Approved by CPD

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This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

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Anti-Bribery and Corruption

Approved by RoSPA, IFE & CPD

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This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

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Assessing Display Screen Equipment

Approved by RoSPA, IFE & CPD

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This course is aimed at companies who employ users of display screen equipment, or DSE as it’s often called and is intended to be completed by those who will be assessing the DSE set ups of employees. DSE is a term that covers a wide range of equipment. If equipment like this is not set up correctly, users are at increased risk from certain disorders.

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Basic Fire Safety Awareness

Approved by RoSPA, IFE & CPD

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This course explains, in brief, why fires occur and what actions you must take to help prevent them starting and the actions you must take when they do. By completing this course you will be making your workplace a safer environment.

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Basic Legionella Management

Approved by RoSPA

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This course explains the background to Legionella, the potential risks associated with water systems and how these can be prevented or controlled. It helps you to understand the risk that Legionella poses and helps you develop the systems and working practices you need to stay ahead. It gives you enough knowledge to get a Legionella control programme off the ground yourself – or make confident, informed choices when commissioning others to take this on for you.

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Behavioural Safety

Approved by IIRSM

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This course defines behavioural safety and explains the origins of the concept. It covers how it can be implemented in the workplace and some of the potential benefits. It includes analysis of some examples of ‘at risk behaviours’ and some examples of ways you can measure how well your organisation is doing when it comes to safety. Finally it touches on some of the key laws regarding health and safety in the workplace and how to ensure positive workforce attitudes.

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Conflict Resolution in the Workplace

Approved by CPD

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Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.

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Customer Service

Approved by CPD

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This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

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Cyber Security

Approved by CPD

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Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

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Developing Good Employee Relations

Approved by CPD

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This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

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Diabetes Awareness

Approved by CPD

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Diabetes is a serious lifelong health condition that occurs when the amount of glucose, or sugar, in the blood is too high. If left untreated, high blood glucose levels can cause serious health complications. This course is aimed at people working in the health and social care sector and will provide an overview of the condition, the common symptoms that might indicate someone has diabetes, methods of diagnosis, some possible treatments and common complications that can affect those with the condition.

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Disciplinary Procedures

Approved by CPD

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This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

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Drug and Alcohol Awareness

Approved by CPD

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This course is intended to provide you with the information you need to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.
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Duty of Care

Approved by CPD

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A duty of care is the requirement that all health and social care professionals, and organisations providing health and care services, must put the interests of service users first. This course will give you an introduction to the concept of duty of care, cover how duty of care affects your work, what to do if you come across a duty of care dilemma and where to go for support or advice along with some practical examples of duty of care situations.

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Electrical Safety

Approved by IIRSM

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This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock.

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Emergency First Aid at Work – Online Annual Refresher

Approved by IIRSM

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This Emergency First Aid Refresher course will highlight some of the most common situations that you might come across and the actions that you can take to help.

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Equality, Diversity and Discrimination

Approved by CPD

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In this course we’re going to be discussing two topics, ‘equality’ and diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

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Fire Extinguisher

Approved by RoSPA & CPD

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Learn how to identify the different types of fire extinguishers that might be installed within your workplace and what situations they might be used in. At the end of the final module you will be presented with a simulation that will test what you’ve learnt.

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Fire Marshal

Approved by RoSPA & CPD

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The main outcome of this training course is to provide you with the knowledge to carry out the functions of a fire marshal. – Please note, this course also contains all of the content in the Basic Fire Awareness and Fire Extinguisher courses.

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Infection Control

Approved by CPD

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This course will start by defining infection prevention and control and explaining the impact of good and bad infection control. It then goes into detail about the legislation that applies to infection control, the different types of microorganisms, how bacteria are transmitted, the chain of infection, and much more…

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Introducing GDPR

Approved by CPD

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This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

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Introduction to HACCP Level 2

Approved by CPD & RoSPA

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This course will start by covering some of the key terms you will need to understand before moving on to identifying critical control points and analysing some of the key hazards. It’ll show you how to determine control points and how to avoid cross-contamination in the food chain. It will also cover some of the control measures that can be taken along with how to address a problem if a critical limit is breached.

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Introduction to Personal Safety for Lone Workers

Approved by IIRSM

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This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers. It covers the legal responsibilities of both employers and employees, some of the common security precautions that can be implemented, practical steps you can take to avoid conflict in lone worker situations and other elements that can contribute to lone worker safety.

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Introduction to Risk Assessment

Approved by IIRSM

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At the end of this course, candidates will have an understanding of what a risk assessment is and how to complete one. To achieve this the course will define important terms, provide some basic background information to explain how important risk assessments are and discuss some of the legislation that applies. It will then go on to provide practical advice on how to identify hazards and analyse risk before finishing off by explaining the responsibilities of both employers and employees with regards to risk assessment.

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Leadership Skills

Approved by CPD & ILM

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A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

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Level 1 Food Safety – Catering

Approved by RoSPA & CPD

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Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food catering setting.

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Level 1 Food Safety – Manufacturing

Approved by RoSPA & CPD

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Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food manufacturing setting.

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Level 1 Food Safety – Retail

Approved by RoSPA & CPD

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Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food retail setting.

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Level 2 Food Safety – Catering

Approved by RoSPA & CPD

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Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food catering setting.

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Level 2 Food Safety – Manufacturing

Approved by RoSPA & CPD

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Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food manufacturing setting.

Click below for a no obligation Free Trial or to Purchase Course.

Level 2 Food Safety – Retail

Approved by RoSPA & CPD

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Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food retail setting.

Click below for a no obligation Free Trial or to Purchase Course.

Licensed Premises Staff Training

Approved by CPD

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This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

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Managing Sickness and Absence

Approved by CPD

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This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

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Manual Handling

Approved by IIRSM & CPD

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This course outlines exactly what constitutes manual handling and covers the regulations and legislation that apply to manual handling tasks. It then goes on to cover safe handling techniques and how to develop good habits in relation to manual handling. It finishes off by introducing some practical solutions and the use of mechanical aids.Important note: Please note that this is an awareness course only, if your duties include manual handling you will also need further practical training, you can get in touch with us to arrange this.

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Mental Health Awareness

Approved by CPD

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This course explains the difference between mental health and mental illness. It covers the symptoms of a number of the most common mental illnesses so you will know what to look out for or what to expect if you are working with someone with one of these conditions. As well as providing some practical advice on how you can work effectively with those affected by these conditions.

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NVQ Unit – Conforming to General Health, Safety and Welfare in the Workplace

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This course can be used as part of the Level 2 NVQ Mandatory Unit Conforming to General Health, Safety and Welfare in the Workplace. It provides the knowledge components of this unit and the final module will allow you to write in your answers to some of the key questions the unit discusses. These answers, once marked as completed by your assessor can then be downloaded and added to your work portfolio.

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NVQ Unit – Conforming to Productive Working Practices in the Workplace

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This course can be used as part of the Level 2 NVQ Mandatory Unit, Conforming to Productive Working Practices in the Workplace. It provides the knowledge components of this unit and the final module will allow you to write in your answers to some of the key questions the unit discusses. These answers, once marked as completed by your assessor can then be downloaded and added to your work portfolio.

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NVQ Unit – Moving, Handling and Storing Resources in the Workplace

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This course can be used as part of the Level 2 NVQ Mandatory Unit Moving, Handling and Storing Resources in the Workplace. It provides the knowledge components of this unit and the final module will allow you to write in your answers to some of the key questions the unit discusses. These answers, once marked as completed by your assessor can then be downloaded and added to your work portfolio.

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Personal Protective Equipment

Approved by CPD

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This course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases at work. It includes details of a wide range of PPE options, examines the legislation and regulations and also covers the role risk assessment plays in the selection and use of PPE. The course concludes with advice on how to use, fit and wear PPE and its physical and theoretical limitations.

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Principles of Communication

Approved by CPD

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This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

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Sales Skills

Approved by CPD

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The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

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Sexual Harassment in the Workplace

Approved by CPD

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This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

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Slips,Trips and Falls

Approved by IIRSM

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This course will introduce you to some of the statistics relating to slips, trips and falls and dispel some of the myths surrounding them. It also touches on the law as it relates to slips, trips and falls. It contains real examples of where things have gone wrong and some practical steps that could have been taken to prevent these incidents. The course also covers some of the straightforward changes that can be made in most businesses to significantly reduce the risk of a slip, trip or fall incident occurring.

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Stress Management

Approved by CPD

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Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

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Supervising Food Safety – Level 3

Approved by CPD & RoSPA

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This is a detailed course that starts with basic definitions, then follows a logical path through other topics including, types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of premises and equipment. It also discusses how to implement a successful food safety management system. There’s a wide range of topics because an effective Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company.

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The Principles of Performance Management

Approved by CPD

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In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

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Time Management

Approved by CPD

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More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.

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Workplace Health and Safety

Approved by IIRSM

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At the end of this course you will have an understanding of health and safety legislation and you’ll be able to list common causes of accidents. You’ll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

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FATEC Training

Our Nationally recognised training can be carried out in house, at your venue across the UK. If the particular course you are looking for is not listed here, please do get in touch with us, and one of our experts will be only too happy to help.
Our RoSPA, IATP, CPD, IIRSM, IFE, Laser, ILM & ETA approved courses are owned by VideoTile Learning Ltd and are distributed under licence.

FATEC Training, Kemp House, 152-160 City Road, London EC1V 2NX